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IT Support Specialist

Columbia, MD
Life moves faster than ever. Change is continuous, accelerated by technology and embraced by society.
 
How organizations respond to change determines success or failure. With drivers of change including technological disruption, a dynamic workforce, and shifting political priorities, the need for organizations to be agile and adapt to change has never been greater. To harness continuous change, organizations are turning to modernization. CVP is a management consulting company that helps organizations navigate change and prepare for a culture of continuous change with innovative strategies and solutions.
 
Change Happens. Continuously. Are you and your organization ready?
 
We’re CVP, Navigating Change.
 
CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for corporate offices in Columbia and Towson, MD and provide support to remote users. The professional in this role will work with a tight IT team to optimize processes and deliver superlative services. The IT Support Specialist will support project teams with infrastructure, software, and tools administration.

Major Areas of Responsibility
 
  • Respond to trouble tickets and other support requests from end users.
  • Initiate and complete onboarding and termination processes.
  • Complete operating system and application software patches and administration.
  • Troubleshoot and resolve LAN, WAN, and other infrastructure issues.
  • Manage on-premise and cloud user accounts and services. 
Required Skills/Qualifications
 
  • Technical or Associates Degree in Computer Science or Information Systems.
  • Junior applicants or those still in school are accepted in lieu of education.
  • Knowledge and experience with:
    • Windows 10.
    • Office 365.
    • Windows Server 2008/2012/2016.
    • Windows Hyper-V.
    • Active Directory. 
Desired Skills/Qualifications
 
  • Knowledge and experience with:
    • Google Suite admin.
    • Mac OS support.
    • Amazon Web Services.
    • ITIL Certification.
    • Microsoft Admin Certifications.
    • Dell Latitude laptop.
    • Sonicwall Firewalls. 
Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.
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