Inquiry Response Analyst
CVP is seeking a highly talented Inquiry Response Analyst to provide technical assistance and support to In-Person Enrollment Assisters in the Federally Funded Marketplace to help consumers obtain health coverage under the Affordable Care Act. This position assists with responding to consumer email inquiries, questions and comments about their health coverage applications.
The professional in this role will also support the development of responses for the inquiry response Knowledge Base, and conduct research and analysis on activities related to inquiry support, such as inquiry type, response times, issues, and complaints. In addition, the candidate will provide technical document guidance, develop training materials and facilitate presentations for internal and external team members.
Major Areas of Responsibility
CVP aims to be a nationally recognized, trusted advisor for our clients in addressing our nation’s most critical needs. We seek to be the kind of firm that is a sought out destination for passionate and talented professionals who share our core values:
CVP is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.
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